We have an independent Aftercare Department which is run by our specialist team who are trained and equipped to deal with any support request following handover.
Most aftercare requests with the exception of mechanical and electrical items are carried out by our directly employed team of multi-skilled tradespeople who are used to working in occupied properties and maintaining appointments.
All mechanical and electrical aftercare requests are carried out by our long-standing supply chain who have dedicated aftercare personnel who are used to working in people’s homes.
E G Carter & Co Ltd are regularly singled out for praise for our aftercare service which has a 92% total satisfaction rating based on our customer satisfaction feedback forms.